Privacy Policy
SoulTales ("we," "us," or "our") is a body-based wellness and retreat experience founded by Preeti Toraskar, operating from Pune, Maharashtra, India. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (soultales.co), interact with our content on social media platforms, submit information through LinkedIn Lead Generation Forms, or register for our retreats and programs.
By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, and city of residence when you fill out contact forms, retreat application forms, or LinkedIn Lead Gen Forms.
Retreat Registration Details: Dietary preferences, medical conditions or allergies (if voluntarily disclosed), emergency contact information, and any other details you share during the registration or discovery call process.
Communication Data: Messages, enquiries, and feedback you send to us via email, WhatsApp, contact forms, or social media.
Payment Information: Transaction details related to retreat bookings. Note: We do not directly store credit/debit card numbers. Payments are processed through secure third-party payment gateways.
Testimonials & Feedback: If you provide a testimonial or review, we may use it on our website or marketing materials with your consent.
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
Google Analytics: We use Google Analytics to understand how visitors interact with our website. This collects anonymised data such as pages visited, time spent on site, bounce rate, approximate geographic location (city/country level), device type, browser type, and referring URLs. Google Analytics uses cookies to collect this data.
LinkedIn Insight Tag: We use the LinkedIn Insight Tag on our website to track conversions from LinkedIn Ads, retarget website visitors on LinkedIn, and gain insights about the professional demographics of our visitors. This tag may collect data such as your IP address, timestamp, page views, and LinkedIn cookie data. This information is used in aggregated form and cannot be used by us to individually identify you.
1.3 Information from LinkedIn Lead Gen Forms
When you interact with our advertisements on LinkedIn and choose to submit a Lead Gen Form, LinkedIn may share the following information with us based on what you have consented to share: your name, email address, phone number, job title, company name, and LinkedIn profile URL. This data is governed by both this Privacy Policy and LinkedIn’s own Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiries and provide information about our retreats and programs.
To process retreat registrations, bookings, and payments.
To send you relevant updates, newsletters, and promotional content about SoulTales (you can opt out at any time).
To schedule and conduct discovery calls.
To improve our website experience, content, and services using analytics data.
To measure the effectiveness of our advertising campaigns on LinkedIn and other platforms.
To retarget website visitors with relevant advertisements on LinkedIn.
To ensure the safety and wellbeing of retreat participants (e.g., dietary or medical information).
To comply with legal obligations.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your experience.
We use the following types of cookies:
Essential Cookies: Necessary for the website to function properly (e.g., session management).
Analytics Cookies (Google Analytics): Help us understand website traffic and user behaviour in aggregate.
Advertising Cookies (LinkedIn Insight Tag): Enable convesion tracking and audience retargeting on LinkedIn.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, sending communications, or analysing data (e.g., Google, LinkedIn, payment gateway providers, email marketing platforms). These providers are contractually bound to use your data only for the services they provide to us.
Legal Requirements: If required by law, regulation, legal process, or government request.
Retreat Venues & Partners: Limited information (such as your name and dietary requirements) may be shared with retreat venue partners solely for the purpose of facilitating your retreat experience.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Lead and enquiry data: Retained for up to 24 months from the date of last interaction.
Retreat participant data: Retained for up to 36 months after the retreat for follow-up and future programme communication.
Financial/transaction records: Retained as required under applicable Indian tax and accounting laws.
You may request deletion of your data at any time by contacting us at info.soultales@gmail.com.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted connections (SSL/HTTPS), and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location and applicable data protection laws (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Withdraw Consent: Withdraw your consent for data processing at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise any of these rights, please contact us at info.soultales@gmail.com. We will respond to your request within 30 days.
8. Third-Party Links
Our website and communications may contain links to third-party websites (such as LinkedIn, Instagram, Calendly, or Google Forms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. LinkedIn Advertising
We use LinkedIn’s advertising platform to promote our retreats and programs. This includes:
LinkedIn Lead Gen Forms: When you submit a Lead Gen Form on LinkedIn, your pre-filled LinkedIn profile data (such as name, email, job title) is shared with us. You can review and edit this data before submission. LinkedIn’s privacy policy governs the initial collection of this data.
LinkedIn Insight Tag: This tag collects website interaction data for campaign measurement. You can opt out of LinkedIn’s data collection via your LinkedIn account settings under "Advertising Preferences."
Matched Audiences: We may use hashed email lists or website visitor data to create custom audiences on LinkedIn for retargeting purposes. This data is processed in compliance with LinkedIn’s advertising policies.
10. Children’s Privacy
The SoulTales website and retreat programs are designed for adults (18 years and above). We do not knowingly collect personal information from children under 18 through this website or LinkedIn campaigns. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will delete it promptly.
For children’s programs, please refer to the Young SoulTales Privacy Policy and Children’s Policy available at youngsoultales.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
For significant changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
SoulTales
Founded by Preeti Toraskar
Email: info.soultales@gmail.com
Website: www.soultales.co
Location: Pune, Maharashtra, India